Returns Policy

At House of Ekasa, we take immense pride in crafting each garment with the utmost care and attention to detail. Our commitment to delivering the finest quality pieces is at the core of our brand. As such, we encourage you to make well-informed choices and select items that resonate perfectly with your style and preferences.

Exchanges within 15 Days

At House of Ekasa, your satisfaction is our priority. While we do not accept returns on made-to-order pieces, we are pleased to offer exchanges within 15 days of the purchase date.

Should you wish to exchange a garment due to size or fit, please follow the below instructions:

  • Contact our dedicated customer service team at to request an exchange. Provide your order number and a brief description of the item you wish to exchange.
  • Our customer service team will guide you through the process, ensuring all necessary details are captured.
  • Once your exchange request is approved, carefully package the item in its original condition and mail it to us (address provided below).
  • Upon receiving the item and conducting a quality check, we will promptly ship the new item to your preferred address. Please allow a certain number of business days for this process

Secure Packaging

To ensure successful processing of your exchange request, we emphasize the importance of maintaining the original condition of the garment. Please follow these steps while making sending the package to us:

  • Carefully place the item in its original packaging or a similar protective covering to prevent any damage during transit.
  • Include all original tags, labels, and any accompanying accessories that were part of the item.
  • Seal the package securely to ensure the contents remain intact.

Exchange Eligibility

To be eligible for an exchange, the item must meet the following criteria:

  • Be in its original, unworn, and unused condition.
  • Include all original tags and packaging.
  • Be free from any signs of wear, damage, or alteration.

Shipping Costs

Customers are responsible for the cost of shipping the item back for exchange. House of Ekasa will cover the shipping cost for sending the new item to you.

Tracking and Insurance

For your peace of mind, we recommend using a trackable shipping method and purchasing shipping insurance when sending the item back to us. House of Ekasa is not responsible for items lost or damaged during transit in case of an exchange.

Shipping Details

To complete the exchange process, kindly ship the securely packaged item to the following address: : C-51, South City -1, Sec-41 , Gurgaon

Once the item is received and undergoes a thorough quality check, we will promptly process your exchange and ship the new item to your preferred address.

Your cooperation in adhering to these steps is greatly appreciated as it helps maintain the integrity of our exchange process.